Faq

1. How do I apply for a merchant account?

It’s easy CLICK HERE!

2. When do my transaction get funded?

Usually within 1-2 business days after you close your batch.

3. Can I be approved if I have bad credit or no credit?

Absolutely. We’re known as a “high risk merchant account provider” and we base our approval on your business type instead of how good your credit is. We have one of the highest approval rates in the industry so if anyone can get you approved, it’s us.

4. What do I get with an Internet Merchant Account

You will receive four things:

1. A Golden State Bankcard Merchant Account to accept all major credit cards

2. An Authorize.net Secure Payment Gateway script to integrate into your Website so your customers can make purchases directly from your website 24 hours a day without you having to run the transactions manually.

3. An Authorize.net Virtual Terminal to run transaction manually through your computer if you wish do process that way.

4. 24/7 toll free customer and technical support along with a dedicated website where you can review all of your transactions, run reports and download your monthly statements!

5. What if I need help with my account?

We offer customer support 24 hours a day, 7 days a week. If you need sales assistance or agent support, please contact your business sales rep for more infomration and follow up.

6. What is your Privacy Policy?

CLICK HERE to review our Privacy Policy.

7. Will I be trained to use the credit card terminal?

Yes. Once you receive your credit card terminal a Golden State Bankcard Account Representative will train you on how to use the terminal. In addition, we provide a toll free customer service number you can call 24 hours a day, 7 days a week, so you can get help at any time.

8. What types of merchant does Golden State Bankcard approve?

Whether you are a traditional retail business, an eCommerce website, or a mail order/telephone order business, we would highly recommend opening a merchant account with us, which will give you the ability to accept payments for all of your customers purchases.

9. How long before I can start accepting credit cards?

Merchant accounts are typically approved within 1-2 business days and merchants can start processing that very next day.

10. I’m not sure what terminal, equipment, or software is best for my business?

That’s not a problem. Give us a call and one of our Account Representatives can discuss the options with you and help you figure out the perfect solution for your type of business.

11. How do I get my money?

There are four steps to getting your money:

1. Initiating

2. Authorizing

3. Completing the transaction

4. Receiving your funds

12. How do I sign up for Authorize.net and a merchant account?

Easy. Fill out an application: CLICK HERE

13. What is your return policy?

Golden State Bankcard, LLC Return Policy: Since we offer our merchants lower rates and pricing than our competitors, Golden State Bankcard has a strict policy of only selling equipment to our merchants who use our credit card processing services. We reserve the right to refuse sales to merchants who do not have a merchant account with our company and to any resellers.

-Golden State Bankcard will handle replacement and warranty service for the first thirty days after purchase. All equipment purchased through Golden State Bankcard comes under manufacturer warranty.

-After thirty days, we help our merchants contact the manufacturer for service on all warranties.

-New/Unopened equipment may be returned, at the merchant’s expense, within the first thirty days of purchase (A restocking fee of 19% of the purchase price will be applied to the return).

-Any equipment not returned in the original packaging with all cords, parts and manuals will be refused and returned to sender without a refund.

-Software, all Internet gateway license fees, and any set-up fees sold through Golden State Bankcard, cannot be returned for a refund.

14. What is PCI DSS?

The Payment Card Industry (PCI) Data Security Standards (DSS) is a set of requirements for enhancing payment account data security. These standards were developed by the PCI Security Standards Council, which was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa, Inc. to facilitate industry-wide adoption of consistent data security measures on a global basis.

15. I have never heard of PCI Compliance before, is this new?

No. Merchants have been advised to take the PCI self-assessment and be compliant for the past 3 years. The framework of the PCI data security standards has existed in different forms for some time now and continues to evolve. You may be more familiar with the payment brands’ programs that promote the implementation of the PCI DSS.

-MasterCard®: Site Data Protection (SDP) program – Mastercard.com/sdp

-Visa®: Cardholder Information Security Program (CISP) – Visa.com/cisp

-Discover® Network: Discover Information Security & Compliance (DISC) – Discovernetwork.com/fraudsecurity/disc.html

-American Express®: Data Security Operating Policy – AmericanExpress.com/datasecurity

16. What am I required to do to certify my account is PCI compliant?

The minimum requirement is that you complete a PCI DSS self-assessment questionnaire on an annual basis. If you electronically store cardholder information or if your processing systems have any internet connectivity, a quarterly scan by an approved scanning vendor is also required.

17. I only process a few hundred dollars a month. Does my merchant account still need to be PCI Compliant?

Yes, all merchants, whether small or large, need to be PCI Compliant. The payment brands have collectively adopted PCI DSS as the requirement for organizations that process, store or transmit payment cardholder data. Inherent in having a merchant account is the ability to handle cardholder data.

18. I’m already using a “PCI Compliant” terminal/gateway. Why do I have to have my account certified for PCI Compliance?

The PCI Security Standards Council has various requirement programs. The Payment Application Data Security Standards (PA-DSS) is a set of requirement to help software vendors and others develop secure payment applications that do not store prohibited data such as full magnetic stripe, CVV2 or PIN data, and ensure their payment applications support compliance with the PCI DSS.Use of a terminal/gateway that runs PA-DSS certified software is one of many components that are evaluated in the assessment of an account’s PCI DSS compliance.

19. What is an approved scanning vendor?

An approved scanning vendor is an organization that validates adherence to certain DSS requirements by performing vulnerability scans of a merchant’s internet-facing systems.

20. Is there a fee for becoming PCI compliant each year?

Yes, but if you have already become PCI compliant, then you will not have a pay any additional feed for the calendar year.

21. Will I be provided with anything that I can display to my customers showing that I am a PCI compliant merchant?

Yes. Upon completion of your PCI certification, you will receive a certificate of compliance, and if requested, a logo to display on your website.

22. Can I choose not to certify for PCI Compliance?

MasterCard and Visa require all acquirers to report on the PCI Compliance of their merchants. If you choose not to complete the self-assessment questionnaire you may overlook certain data security practices that minimize your risk of a security breach. In the event that your business is compromised, you may be subject to fines of up to $500,000 per payment brand. These fines would be in addition to the expenses and fraudulent transactions resulting from the breach.

23. How long is the PCI Compliance certification valid?

The PCI compliance certificate is valid for one year from the date the certificate is issued you are required to complete the PCI DSS self-assessment questionnaire on an annual basis.

*IMPORTANT: Your merchant account is bound by the terms and conditions of the merchant agreement and is not subject to the return policy. *

FAQ didn’t answer it? Please contact us by filling out one of our forms.